Forenote: I provide this service because I believe in the unique strength and toughness of the resin I use.
- Did you drop your ship and break a spire or turret barrel?
- Did your pet knock it off the display with a swish of the tail?
- Can’t find the replacement part in store?
- Tried scratch building and made a huge mistake?
Whatever the reason – I’ve got your back.
I only ask that you pay for shipping (£1.90 UK / £4.50 Worldwide) and you refrain from abusing the goodwill of this service.
Please leave a descriptive note on the checkout section of the parts you need. Or send me a picture on Facebook/Instagram
I may follow up by email and ask for photographs for the following reasons:
- Your description of the replacement item was insufficient,
- Improve my product by reinforcing the failure point in the next design iteration.
Disclaimer: ship chassis (main bodies) are excluded from this replacement service.
This product is for accidental damages.
If the product arrived damaged or doesn’t live up to your expectations please reach out for a free replacement/refund. The form can be found on the homepage below the FAQ.
Manufacturer:
Manufacturer in the sense of the General Product Safety Regulation (GPSR): Battlefleet Galaxy
Manufacturer address: Unit 4, 9 Crossley Street, Halifax, HX1 1UG, United Kingdom
Manufacturer email: support@battlefleetgalaxy.com
EU Representative (GPSR):
EU representative for the General Product Safety Regulation (GPSR): Simon Saier
EU representative address: Bichler Str. 4a, 82377 Penzberg, Germany
EU representative email: eu@battlefleetgalaxy.com
This is a 3D printed product made of UV hardened resin. Models are cleaned and completely cured with UV light.
Before printing, a support structure needs to be added to the models, these are normally removed after printing, but leave “scars” on the model. These are production-related and do not represent a defect in the product.
Support structure might still remain on the model and can be removed with a sharp hobby knife.
Resin dust is a health hazard if inhaled into the lungs. Grinding and filing is not recommended. Otherwise, such work should only be carried out with appropriate protective equipment (fine dust mask) and/or wet sandpaper.
It’s possible that the models are hollow. In this case, the model has drainage holes through which the liquid resin could leak out. The inside of the model was then also cured. Drainage holes can be closed with modelling putty.
Resin heat-sensitive and can therefore deform during the printing process, during the removal of the support structures or during curing. Hot water or a heat gun/hair dryer can quickly remedy this. The affected part is heated and then carefully bent into the correct position.
Important notice
Warning! Not for children under the age of 3. Choking hazard due to small parts.
This product is not a toy.
