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FAQ

Free Tracked Shipping available on orders exceeding:
  • UK: £65+
  • Worldwide: £100+
    • Shipping takes 13~20 days
Shipping costs ( parcel – tracking):
  • UK:        £3.90
  • EU:        £10.25
  • USA:      £13.45
  • World:  £12.70
Shipping costs (L. Envelope – no tracking):
  • UK:       £1.90
  • EU:        £4.50
  • USA:     £4.50
  • World:  £4.50
The following items can be shipped in an envelope to save shipping cost.
Please do not add any large items for the discount to apply.
  • Ordnance,
  • Weapon Modules,
  • Prows,
  • Cruiser Parts,
  • Imperial Escort,
  • Light Cruiser

VAT is not included in the sales price. You will likely have to pay customs + handling fee.

Every country is different, but in Germany for example:

  • £50 – Item Cost
  • £10 – Shipping Cost
  • £11 – Customs (19% of Item + Shipping cost)
  • £6 – Customs Handling fee (flat fee of €6)
  • £77 – Total

It will take up to 3 days to  print your ships.
It most likely won’t take that long but ‘expectation management’.

Scroll down and submit a support ticket that you would like a refund.
Paypal processes refunds very fast, but credit card purchases may take a couple days.
Reply to order confirmation email from Battlefleet Galaxy with pictures of the item and box.
You will be asked to crush the model into 6 individual fragments or more.
We will issue a refund for the broken ship on proof of destruction.

I import resin from an overseas supplier. It is formulated with additives that increase impact resistance without sacrificing detail.

The only downside is that one of these additives, the plasticizer, has a tendency to make the model tacky even after it has been cleaned & cured. Please soak the model in detergent and air dry if you find this to be the case.

Yes, they are excellent display pieces, but great detail comes at a cost.
They are fragile compared to cast/molded models and bits will break off on sharp impacts (ie. knocked off a stand)
 
Watch me throw it down the stairs multiple times.
Using our custom resin doubles production cost – but it should now survive angry game nights.

I just want to cater to people who don’t have a 3D printer.

There are plenty of creators who have released great designs you can print at home today – like Italianmoose and SoulForge Studios  – check them out!

Free: Italian Moose on Thingiverse – I love his gothic design with stained glass windows and you should buy him a coffee.
Paid: Soulforge Studio on Patreon – a talented pair of artists

Yes, all my photos can be used under a CC-BY-ND license.

As long as you attribute ‘©BattlefleetGalaxy’ on or below the picture you can use it commercially!

Free Shipping

UK: orders over £65
Worldwide: orders over £100

Best Quality

Detailed quality sculpts printed at 0.03mm layer height.

Best Offers

You won't find prints this detailed, this strong, at this price in Shapeways!

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Contact Us

~30 minute response time on average